Privacy Policy

Last updated: March 2026 — Futurify Designs, Gaborone, Botswana

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• ✦ Contact us through our website
• ✦ Request a quote or consultation
• ✦ Subscribe to our newsletter
• ✦ Communicate with us via email, phone, or WhatsApp

This information may include:

• ✦ Full name and business name
• ✦ Email address and phone number
• ✦ Company information and website details
• ✦ Project requirements and specifications
• ✦ Payment information (processed securely)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• ✦ IP address and geographic location
• ✦ Browser type and version
• ✦ Operating system information
• ✦ Referring URLs and pages visited
• ✦ Time spent on pages and interaction data

2. How We Use Your Information

We use the information we collect to:

• ✦ Respond to your inquiries and provide exceptional customer service
• ✦ Process your requests for quotes, consultations, and project proposals
• ✦ Deliver our professional web design and development services
• ✦ Send you updates, progress reports, and project-related communications
• ✦ Improve our website functionality, design, and user experience
• ✦ Analyze usage patterns to enhance our services and offerings
• ✦ Send promotional communications and newsletters (with your consent)
• ✦ Comply with legal obligations and protect our rights

3. How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, hosting services, or delivering our services. These include:

• ✦ Web hosting companies and cloud storage providers
• ✦ Email service providers for communications
• ✦ Payment processors for secure transactions
• ✦ Analytics services to improve our website

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• ✦ Secure Socket Layer (SSL) encryption for all data transmission
• ✦ Restricted access to personal information on a need-to-know basis
• ✦ Regular security assessments and vulnerability testing
• ✦ Secure file storage with encrypted backup systems
• ✦ Employee training on data protection best practices
• ✦ Multi-factor authentication for sensitive systems

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses a consent cookie to remember your cookie preference and browser storage (sessionStorage/localStorage) for package selections and form state. We do not currently use third-party analytics trackers on the main website.

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and improve your experience.

5.2 How We Use Cookies

• ✦ Remember your preferences and settings
• ✦ Store your cookie consent choice
• ✦ Remember pricing/package selections during your visit

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Third-Party Services

We use trusted third-party services to operate parts of our website:

• ✦ Google Apps Script — processes contact form submissions
• ✦ ExchangeRate-API — provides live currency conversion rates on pricing/contact pages
• ✦ Google Fonts & Cloudflare CDN — deliver fonts and icons

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their policies before sharing personal data.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You can request access to the personal information we hold about you.

7.2 Right to Correction

You can request corrections to any inaccurate or incomplete information.

7.3 Right to Deletion

You can request deletion of your personal information (subject to legal obligations).

7.4 Right to Opt-Out

You can opt out of receiving promotional communications at any time by clicking the unsubscribe link in our emails.

7.5 Right to Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.6 Right to Object

You can object to the processing of your personal information in certain circumstances.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• ✦ Contact information: Retained until you request deletion
• ✦ Project-related information: Typically retained for 7 years for business and tax purposes
• ✦ Contact form submissions: Retained per our business records policy
• ✦ Marketing communications: Until you unsubscribe or request deletion

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. International Data Transfers

As we are based in Gaborone, Botswana, your information may be stored and processed in Botswana and other countries where we operate. By using our services, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by:

• ✦ Posting the new Privacy Policy on this page
• ✦ Updating the "Last Updated" date at the top
• ✦ Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• ✦ The right to withdraw consent at any time
• ✦ The right to lodge a complaint with a supervisory authority
• ✦ The right to object to processing of your personal data
• ✦ The right to restriction of processing
• ✦ The right to be informed about data breaches
• ✦ The right to not be subject to automated decision-making

13. Contact Us